FileOne Support Packages:-

Small Businesses :- Ideal for small Business and startups with No compromise in services and all your office IT equipment will be supported, we aim to respond during the same business day.

Offsite Support:- This is a ticket based system, we aim to respond in less than 24 hours. IT support over the phone and emails,we will visit the site during the next business day if needed. We will provide a full audit and detailed documentation annually for your IT network and we will monitor your servers and network performance 24/7.

Onsite Support:- This service includes unlimited onsite visits, Ticket based workflow, Ticket escalation, IT support over the phone and emails,remote desktop/IT support, 24/7 servers and network monitoring, next day onsite support including weekdays and weekends. We also will provide you with a road map for any future IT development and lead the progress of your IT hardware and software upgrades including audit and detailed documentations.  

All our packages includes onsite visits,training and electricity safety PAT testing for all of your computers/laptops and IT equipment.

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